Payment statuses in 121
This section explains
How to perform changes of PA status in the payment phase of a program: end inclusion or pause payments.
When performing a payment, 121 platform will notify the Finance Officer and Finance Manager on their actions through a certain number of updated status and messages. Here is the list and related explanations.
Payment statuses in Payment page¶
The status will be updated automatically for integrated FSP when successful, or after manual reconciliation when the FSP has shared the payment reconciliation file back to your finance team and they have uploaded it to the 121 Platform.
| Type | Description | Actions required |
|---|---|---|
| SUCCESSFUL | The transaction has be sent to the PAs on the preferred payment method. The Bank approved the transaction. | None |
| WAITING | The transaction is being processed by the bank. Pending payment reconciliation. The status will be updated automatically for integrated FSP or by uploading the reconciliation data file (manual payment) | Check with the FSP, if integrated. For manual reconciliation, reconcile the data when the FSP shared the payment reconciliation file back to your finance team |
| FAILED | The transaction has failed. The PAs have not received any cash payment. | Please check the error message provided by your bank. Failed payment can be due to wrong bank details, phone number or ID number depending on the chosen payment methods. Contact our 121 Support Team if this remains unsolved. |
People Affected statuses¶
| Type | Description | Actions required |
|---|---|---|
| Registered | PA has been registered into the program and is not yet included. | a CVA Manager or Officer needs to validate and include the PAs in the program. |
| Validated | The PA details have been verified. Registration was validated by a CVA Manager or Officer. PA is not yet included in the program and cannot receive payments. | a CVA Manager or Officer can include or decline the PAs in the program. |
| Included | The PA was included in the program and can start receiving payment transfers via the 121 portal | A Finance Manager or Officer can select the PA in the next payment rounds. |
| Declined | The PA was found to be incorrectly registered or did not meet the criteria for inclusion in the program. The PA will not receive any payments. | No action required, unless the PA was wrongly declined. The PA can be re-included if necessary. |
| Paused | The PA is currently not being included in the distribution (payments are paused) but still part of the program. | The PA can be included or declined in the program depending on the SOPs. A Finance Manager can decide on the status update. |
| Completed | The PAs have received the full amount of transfers. No other payments can be sent. | None. Unless additional payment rounds have been added to the program. |
Need further assistance? Contact your dedicated Account Manager or reach our support team via email.