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121 User manual - v24.9-3

Welcome to the 121 user manual!

On the left you can find a navigation overview, or find the information you need by using the search bar on the top right.


CVA Program flow

the 121 Platform is following the CVA workflow step-by-step. Find out the instructions for each phases your are working on.

  • Users & Roles


    Understand the roles available in your instance and distribution of permissions within 121.

  • Overview - the program design


    Have an overview of the program design components and metrics.

  • Create your Team


    Add team members into your program teams and assign a roles to each of the users.

  • Manage People Affected


    Oversee the list of registered beneficiaries, verify their details, include or decline their participation in a program in this section.

  • Process the payment


    Issue the payments, reconile payments and export transaction reports for financial audit.

  • Monitor your CVA program


    In progress.


Documentations and settings

  • Getting started


    Log in the portal, SSO, reset your password and change the portal language.

  • F.A.Q.


    Read through the details about data security, financial service providers and integration with third-tool party.


Need further assistance? Contact your dedicated Account Manager or reach our support team via email.