121 User manual - v24.9-3¶
Welcome to the 121 user manual!¶
On the left you can find a navigation overview, or find the information you need by using the search bar on the top right.
CVA Program flow¶
the 121 Platform is following the CVA workflow step-by-step. Find out the instructions for each phases your are working on.
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Understand the roles available in your instance and distribution of permissions within 121.
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Have an overview of the program design components and metrics.
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Add team members into your program teams and assign a roles to each of the users.
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Oversee the list of registered beneficiaries, verify their details, include or decline their participation in a program in this section.
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Issue the payments, reconile payments and export transaction reports for financial audit.
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Monitor your CVA program
In progress.
Documentations and settings¶
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Log in the portal, SSO, reset your password and change the portal language.
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Read through the details about data security, financial service providers and integration with third-tool party.
Need further assistance? Contact your dedicated Account Manager or reach our support team via email.