Roles and permissions

This section explains

Overview of standard users permissions and tasks that can be performed

No single user can take all actions in the 121 platform. The 121 platform follows role-based segregation of duties, which improves task accountability. For example, users with a CVA profile will not be able to make payments but are able to make updates to beneficiary data. Users with a finance profile can make payments, but are not able to update beneficiaries’ personal information. The following standard roles are configured in the 121 platform.

Standard 121 user Roles

Type Description
Program Admin Program Administrator, responsible for overall program management
Finance Officer Officer for Finance operations
Finance Manager Manager for Finance operations, payment instructions
CVA Officer Officer for Cash and Voucher Assistance
CVA Manager Manager for Cash and Voucher Assistance
View Portal Users who are allowed to view only and cannot perform actions

Permissions per role

Permissions Program Admin Finance Officer Finance Manager CVA Officer CVA Manager
Overview Users and Roles
Add and create new user accounts
Overview all active programs
Create new programs in 121
View Program design
Manage Team members and assign roles in program
Overview registration list
Register, manage and edit PA profile
Confirm or Select preferred PA communication and payment method
Validate, Reject PA profiles
Include PA in program
Access and manage reporting on PA registration
Include and validate PA in payment rounds
Issue Payment
Send notification to PA (1-way SMS)
Export Payment instructions and reports
Overview Evaluation page (PDM)

Feature available.
Feature not available, upon request to 121 support team.

Additional roles

Existing roles can be adjusted with additional permissions to fit your requirements. Additional roles and permissions can be configured upon request. Contact your dedicated Account Manager reach out to our support team via email.

add users to a program

You can follow these instructions to add team members to a program and assign a role.


Need further assistance? Contact your dedicated Account Manager or reach our support team via email.