Skip to content

121 User Manual

Welcome to the 121 user manual!

On the left you can find a navigation overview, or find the information you need by using the search bar on the top right.

You can change the language of this user manual by clicking the language icon on the top right (next to the search bar), and selecting a different language.


CVA Program flow

the 121 Platform is following the CVA workflow step-by-step. Find out the instructions for each phase you are working on.

  • Users & Roles


    Understand how to add users, the roles available and distribution of permissions within the 121 Platform.

  • Create your Team


    Add team members into your project teams and assign a roles to each of the users.

  • Manage Registrations


    Oversee the list of registered beneficiaries, verify their details, include or decline their participation in a project in this section.

  • Process the payment


    Create new payments, reconcile payments and export transaction reports for financial audit.

  • Monitor your CVA project


    Stay up to date with the latest updates and track the project through the table overview or the Power BI dashboard.


Documentations and settings

  • Getting started


    Log in the portal, SSO, reset your password and change the portal language.

  • F.A.Q.


    Read through the details about data security, financial service providers and integration with third-tool party.