End payments

If a beneficiary no longer needs assistance, you can stop the assistance at any point during the program. This can be done in the following way.

Who can perform actions in this page?

CVA Manager and CVA Officer roles can perform actions in the Registration page. Finance users should consult the CVA Manager or CVA Officer users assigned to this program. Learn more about Users & Roles

Search for a beneficiary

In the Registration page:

  • Go to the table view
  • Click on the filter logo in the column Name and search for the Beneficiary's name, or search with #reg. number

Select Pause

Change status

  • Select individually the beneficiary/beneficiaries that you want to end the assistance for ticking the box
  • Click on Decline on the top of the table;
  • In the popup window, Approve the action.
  • The beneficiary will no longer receive assistance. DeclinedRegistration

You can also change the status by right-clicking the beneficiary in the table and clicking Decline DropDownListStatus

Undo the action and revert the status

The Declined status can be applied temporarily. You can restore a beneficiary's status to Included by following the same steps and selecting Include instead.

Completed status cannot be changed

It is not possible to change the status of beneficiaries whose payments have been completed. Their status will show Completed.