End payments

If a registration no longer needs assistance, you can stop the assistance at any point during the program. This can be done in the following way.

Who can perform actions in this page?

CVA Manager and CVA Officer roles can perform actions in the Registration page. Finance users should consult the CVA Manager or CVA Officer users assigned to this program. Learn more about Roles & Permissions

Search for a registration

In the Registration page:

  • Go to the table view
  • Click on the filter logo in the column Name and search for the Registration's name, or search with #reg. number

Search registration

Change status

  • Select individually the registration(s) that you want to end the assistance for by ticking the box
  • Click on Decline on the top of the table;
  • In the Decline registration(s) pop-up window, enter a reason and click Decline registration. Optionally, send a message to the registration.
  • The registration will no longer receive assistance. DeclinedRegistration

You can also change the status by right-clicking the registration in the table and clicking Decline DropDownListStatus

Registrations in a payment that is waiting for approval

If a registration you decline is in a payment that is waiting for approval, the portal warns you before you confirm: Declining a registration included in a payment will exclude them from that payment. To ensure they still receive their transfer, cancel this action and decline them after payment.

Undo the action and revert the status

The Declined status can be applied temporarily. You can restore a registration's status to Included by following the same steps and selecting Include instead. Only a CVA Manager can include registrations.

Registrations with the Completed status

Registrations that have received all their payments have the status Completed. You can still decline them. You can only include them again if they have payments left, for example after their maximum number of payments has been increased.

Need further assistance? Contact your dedicated Account Manager or reach our support team via email.