Payments with integrated FSP
In the 121 platform, payments can be processed in two different methods: with a manual payment via an FSP portal or with an FSP configuration. Below, you will find the step-by-step instructions to process an instant payment to the list of included registrations with an FSP configuration.
For manual payments instructions via an FSP portal, please refer to the instructions on the Manual Payment instructions (FSP portal) page.
Who can perform actions in this page?
Finance Manager can process payments through an integrated FSP. Learn more about Roles & Permissions
Payments Overview¶
The Payments page in your program will display information about any completed installments or payment rounds. If no payments have been made yet, no details will appear. However, if some installments are already in progress, you will see each individual installment. You can create new payments while transactions of earlier payments still have the status Processing. While the 121 platform is still processing a payment (for example just after a payment is created, started or retried), the Payments page shows Payment in progress and you cannot create a new payment until it has finished.
Create new payment¶
- On the top right, click Create new payment.
- Enter a name for the payment. A name is prefilled (Payment dd/mm/yy, hh:mm); you can change it if needed. Click Continue to registration.
- A page will open displaying a list of registrations included in the program. Only registrations with Included status who have not yet received all their installments will appear in the list. Registrations who have received and completed all their payments will not be shown.
- Select the list of registrations to be added to the payment round as follows.
- Make an individual selection by clicking on the on the individual registration line;
- Or do a bulk selection by clicking on the on the upper table line Select;
- On the bottom right, click Add to payment;
- A summary appears showing the Financial Service Provider(s), the number of registrations and the total payment amount; you can add a note if needed;
- Click on Create payment. Once the payment has been approved, click Start payment on the payment page (see Create, approve and start payments). Starting the payment will automatically process and send the payment request to the FSP.
- Once the payment has been processed, a table will display the list of registrations included in the payment round with their respective payment statuses.
Duplicates block payments
You cannot create, approve or start a payment that contains registrations marked as Duplicate. Resolve duplicates first. See Create, approve and start payments.
Payment process timeframe
Once the payment has been processed in the 121 platform, payment status with integrated FSP are updated instantly. In some cases, it can take a few minutes for the status to be updated (up to 1 hour) as the information needs to be processed from the FSP back to the 121 platform. Updated payment reports will be available only then. Because the payment data is being processed on the server, you can keep using the 121 platform after initiating a payment round.
Payment status¶
The status will be updated automatically for integrated FSP.
| Type | Description | Actions required |
|---|---|---|
| SUCCESSFUL | The transaction has been sent to the registrations on the preferred payment method. The Bank approved the transaction. | None. |
| PROCESSING | The transaction is being processed by the bank. Pending payment reconciliation. The status will be updated automatically by the integrated FSP (successful or failed). | This can sometimes take a few hours. If this remains unchanged after 24 hours, please request an update to your FSP. Contact our 121 Support Team if this remains unsolved. |
| FAILED | The transaction has failed. The registrations have not received any payments. | Please check the error message provided by your bank. Failed payment can be due to wrong bank details, phone number or ID number depending on the chosen payment methods. Contact our 121 Support Team if this remains unsolved. |
Export payment reports¶
For financial audit and donor requirements, you can export the payment reports once this is completed. Follow the instructions on this page.
Payment Frequency
Disbursements can be executed at a certain frequency (daily, weekly, monthly or one-off payment). All payments in the 121 platform must be triggered manually.
Transfers are not sent automatically at a specific date. This allows the Finance Manager to review the availability of funds before a payment is issued to the registrations.
Need further assistance? Contact your dedicated Account Manager or reach our support team via email.