Payment statuses in 121
When performing a payment, 121 platform will notify the users on their actions through a certain number of updated statuses and messages. Here is the list and related explanations.
Payment statuses in Payments page¶
The status will be updated automatically for integrated FSP, or after manual reconciliation when the FSP has shared the payment reconciliation file back to your finance team and they have uploaded it to the 121 Platform.
| Status | Description | Actions required |
|---|---|---|
| PENDING APPROVAL | The payment request has been created but is still awaiting approval from all approvers. | Approvers must approve the payment to continue. |
| APPROVED | The payment request has been approved by all approvers. | The payment must be started to continue. |
| SUCCESSFUL | The payment has been sent to the Registrations and they can now use it. | None. |
| PROCESSING | The payment is waiting for confirmation of one or more financial officers. The transfer is not yet sent to the Registrations selected for this payment round or the reconciliation file has not been imported yet. | Import the reconciliation file into 121 Platform to update the status. |
| FAILED | The transaction has failed. The registrations have not received any payments. | Please check the error message provided by your bank. Failed payment can be due to wrong bank details, phone number or ID number depending on the chosen payment methods. You can try again. Contact our 121 Support Team if this remains unsolved. |
Registration statuses¶
| Type | Description | Actions required |
|---|---|---|
| Registered | The registrations have been registered into the program and is not yet included. | A CVA Manager or Officer needs to validate and/or include them in the program. |
| Validated | The registrations details have been verified. Registration was validated by a CVA Manager or Officer. They are not yet included in the program and cannot receive payments. | A CVA Manager or Officer can include or decline the registrations in the program. |
| Included | The registrations were included in the program and can start receiving payment transfers via the 121 portal. | A Finance Manager or Officer can select the registrations in the next payment rounds. |
| Declined | The registrations were found to be incorrectly registered or did not meet the criteria for inclusion in the program. The registrations will not receive any payments. | No action required, unless the registrations was wrongly declined. The registrations can be re-included if necessary. |
| Paused | The registrations are currently not being included in the distribution (payments are paused) but still part of the program. | The registrations can be included or declined in the program depending on the SOPs. A Finance Manager can decide on the status update. |
| Completed | The registrations have received the full amount of transfers. No other payments can be sent. | None. This is a status automatically generated by the system. Unless additional payment rounds have been added to the program, this will remain unchanged. |
Statuses updates
The CVA Manager and CVA Officer roles have the permissions to update registrations' statuses within their assigned program. If you notice that a registration's status needs to be updated, please contact your CVA Manager or CVA Officer to discuss the next steps.
Only the Completed status is automatically generated by the system once all payments have been processed for the registrations included in the program.