Validate registrations

The Validation stage is optional, depending on the SOPs you follow for your CVA program. Validation can be used to mark registrations whose information has been checked and verified, before taking the step to include them in the program. By validating registrations, you update their status in the 121 platform from New to Validated, which allows you to keep track of whose information has been checked.

Who can perform actions on this page ?

CVA Manager and CVA Officer can perform actions on this page. Learn more about Roles & Permissions

Validation of registrations into the program

The Registrations table shows all of the registered households for your program. Their initial status should be New. To mark the registrations as validated:

  • Filter the list of registrations on Registration Status, select New and Apply. This action is to make sure you select only New status. Filter Status Register
  • You can:
  • Make an individual selection by clicking on the on the registration line;
  • Make a bulk selection by clicking on the checkbox in the table header;
  • On the top of the table, click Validate button;
  • The Validate registration(s) pop-up appears to confirm your action You're about to validate X registrations.
  • Click on Validate registration. A message indicates the completion of the action;
  • Registration status is now updated to Validated.

Don't see the Validate button?

Validate is only available if Enable validation is turned on for your program. You find this setting on the Basic information card of the Program information page in Settings.

Editing registrations' personal details

Due to misspelling or double entry, you may need to edit details in the registration profile before validation and inclusion into the program.

  • Enter the registration profile by clicking on the Reg. # hyperlink on the left side;
  • Once in the profile overview, go to Personal information tab;
  • On the top right, click on Edit information. The fields become now editable;
  • Search for the field to edit, type in the new value and click Save;
  • A pop-up Update information requests to fill in the reason for this change;
  • Add a reason, then Save.

Reason for update

For auditing and accountability reasons, changes in the registration profile cannot be performed without indicating a reason. All data changes are logged into 121 platform with the old value, new value, reasons for update and are linked to the user's email address performing the change. To enhance the audit trail, you can download the data changes report by clicking on Export and selecting Status & data changes. Only CVA Manager can use Export.

Need further assistance? Contact your dedicated Account Manager or reach our support team via email.