Reset password

If you lost or do not remember your password, you can contact your 121 User Manager. They can reset your password via the Users Page as below.

Who can perform actions on this page ?

User Manager can view and perform actions in this page.

Reset User Password

The User Manager can reset users' passwords directly from the Users page.

  • On the end of the user row, click on the three dots,
  • Select Reset Password,
  • Confirm the action.

Reset User Password

An email will be automatically sent to the user so that they can reset their password. Once the users have logged in with their new passwords, we kindly recommend them to change and personalize their new password for additional security.

If you are still not able to log in, contact our support team via support@121.global

Change your current password

You can change your current password within your 121 user profile.
Follow the instructions: Change current password.

Need further assistance? Contact your dedicated Account Manager or reach our support team via email.