Reset password

If you lost or do not remember your password, you can contact a user with Organisational Admin rights in your organisation. They can reset your password via the Users page as below.

If you log in with your email and password, you can also click Request a password reset under Forgot your password? on the login page. This opens an email to the 121 support team.

Who can perform actions on this page ?

Users with Organisational Admin rights can view and perform actions on this page. These rights are set by the 121 support team.

Reset User Password

Users with Organisational Admin rights can reset users' passwords directly from the Users page.

  • On the end of the user row, click on the three dots,
  • Select Reset password,
  • Click Reset password to confirm.

Reset User Password

The user automatically receives an email with a new password. Once the users have logged in with their new passwords, we kindly recommend them to change and personalize their new password for additional security.

If you are still not able to log in, contact our support team via support@121.global

Change your current password

You can change your current password within your 121 user profile.
Follow the instructions: Change current password.

Need further assistance? Contact your dedicated Account Manager or reach our support team via email.