Registrations page

The Registrations page lets you review and, if necessary, update the registrations list and details before including them in the program to start receiving cash assistance.

Who can perform actions on this page ?

All users can view the Registrations page. Validating, declining, pausing and editing registrations is limited to CVA Manager and CVA Officer. Including, exporting and bulk updating registrations is limited to CVA Manager. By default, no standard role can delete registrations — see the relevant pages for details. Learn more about Roles & Permissions

Overview of registration lists¶

Oversee all new registrations. The initial status for a registration is shown as New and will remain as is until a CVA Manager includes (included) the registration in, or a CVA Manager or CVA Officer declines (declined) it from, the program.

Import a registration list¶

Registration lists can be imported in two ways into the 121 platform:

Automatically, by integrating your registrations with your Kobo form, or equivalent data collection form, with the 121 platform. Learn more on the automatic import of registration page;
Manually, by importing a registration list from an Excel file (.CSV format). Learn more on the registration import list page.

Review and update the registration status¶

Your SOPs may include reviewing the collected details before validating and including the registrations in the program. Follow the instructions on how to:

Deduplicate registration¶

Check for duplicates in the registration list before including the registrations in your program. This validation process prevents double payments and reduces fraud risks, so we strongly recommend including deduplication in your validation process.

Follow the instructions on the Deduplication page

Delete registrations¶

Deleting a registration removes its personal data from the 121 platform. Only delete registrations when your SOPs or data protection rules require it.

Who can delete registrations?

Deleting registrations needs a separate permission. By default, no standard role has it. Contact our support team if you need to delete registrations.

On the Registrations page, select the registrations you want to delete and click Delete on the top of the table. Or open a registration profile, click Actions and, under Status update, click Delete;
The Delete registration(s) pop-up appears. Enter a reason in Write a reason for the update. The reason is required;
Tick I understand this action can not be undone.;
Click Delete registration (or Delete registrations).

This action cannot be undone

The status of the registration changes to Deleted. Its personal data, notes and messages are deleted, and it no longer appears in the Registrations table. You cannot restore a deleted registration.

Need further assistance? Contact your dedicated Account Manager or reach our support team via email.