Decline registrations

Not everyone registered for your program may be eligible to be included in the program, or there may be cases of duplicate registrations. In these cases you may need to decline registrations from the program.

You use the Registrations Page to choose the appropriate next actions : validating, declining or editing registrations.

Who can perform actions on this page ?

Program Admin, CVA Officer and CVA Manager can perform actions.
Additional users may only have View permissions on this page. Learn more about Users & Roles

Decline registrations from the program

The Registrations table shows you all of the registered households or individuals for your program. Their status should be New.

To mark the Registrations as declined:

  • Go to the Registrations Page;
  • Filter the list of registrations on status, select New and Apply. this action is to make sure you select only registered status; Filter Status Register
  • You can:
    • Make an individual selection by clicking on the on the registration line;
    • Make bulk selection by clicking on the on the upper line Select;
  • On the top of the table, click Decline button;
  • A pop-up appears to confirm your action You're about to decline X registrations. This means that they will not be included in payments;
  • Click on Approve. A message indicates the completion of the action.

Declined registrations remain listed in the Registrations page with the status Declined. Filter the list by status to have an overview of all declined registrations in this program.

If you make a mistake and decline registrations who should be included in the program, don't worry! You can update this by following the instructions to Include registrations in the program.

Send a message to the registrations

To enable messaging services, you must create a Twilio account and ensure there are sufficient messaging credits. Contact our team to set this up.

There is an option to send a message to registrations for each action you perform in the platform, such as Including, Declining, or Sending payments to registrations. If you would like to communicate program progress, you can click the button to Send a message to registrations.