Add User to 121

To grant login credentials and access to a new user on the 121 platform, you must add them as a 121 user.

Who can perform actions on this page ?

Program Admin can view and perform actions in this page.

Adding new users in 121

On the left of your screen, open the menu and select Users, Menu

  • On the top right of the Users Page, click Add new users,
  • Add the Name(s) of the users and email address,
  • Submit.

Add 121 User Insert User Email

An email will be automatically sent to the specified address. Ensure the email is correctly entered before sending the access link. The user will receive their credentials and a link to access the 121 platform through this email.

Add users to a program

Creating and adding a new user on the Users page grants them access to the 121 platform. However, this does not automatically assign them to any programs. As a result, they may see a blank page upon their first login unless they have already been added to a program.

Each user must be manually added to the specific programs they are assigned to. You can assign them a specific role within the program. Follow the instructions on this page to add team members to a program.

Reset User Password

You can reset a user's password directly from the user page.

  • On the end of the user row, click on the three dots,
  • Select Reset Password,
  • Confirm the action.

Reset User Password

An email will be automatically sent to the user so that they can reset their password.